We are here to help
Find answers to common questions below, or reach out to us directly, we typically respond within 24 hours.
Getting started
App setup, pairing your tracker, and first walks.
Troubleshooting
Tracker not connecting, location issues, battery questions.
Account & subscription
Manage your plan, billing questions, and family sharing.
Still need help?
Email us at support@pawsentry.com or use the contact form. We are based in Denmark and typically reply within one business day.
For warranty and return questions, see our Refund and Returns Policy.