Refund and Returns Policy

1. Returns

• Eligibility: Items may be returned within 30 days of receipt, provided they are unused, in their original packaging, and in the same condition as received.
• Non-Returnable Items: Customized or personalized items cannot be returned unless they are defective or damaged upon arrival.

2. Return Process

• Initiate a Return: Contact customer service at support@pawsentry.com to request return authorization.
• Shipping: Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent. Trackable shipping is recommended.

Return Address:

3. Refunds

• Processing: After inspection, PawSentry will notify you of approval or rejection. Approved refunds will be processed to your original method of payment within 7-10 business days.
• Partial Refunds: Items not in their original condition, damaged, or missing parts not due to our error may be eligible for a partial refund.

4. Exchanges

• Defective or Damaged Items: Contact support@pawsentry.com immediately with details and photos. We will arrange for a replacement or refund as appropriate.

5. Late or Missing Refunds

Check your bank account and credit card company first. If you still have not received your refund, contact us at support@pawsentry.com.

6. Subscription Renewal Policy

• Subscriptions automatically renew at the end of each subscription period unless canceled in advance.
• Renewal periods match original terms: 30 days (monthly), 365 days (annual), 730 days (2-year), 1095 days (3-year).
• Customers must cancel their subscription before the renewal date to avoid automatic charges.

7. Contact Us

Reach out to support@pawsentry.com for questions about refunds, returns, or subscriptions.